Refunds, exchanges and returns:
Due to unique nature of each artwork, purchases made on www.leokogan.com are as a rule non-returnable and non-refundable. However, to assure customers of the high quality of the orders, any request for a return, refund or exchange will be investigated. However, merchandise items marked with ‘x’ can be refunded or return in case of damage or a manufacturing error.
Order cancelation is possible before shipping has been booked. Since orders are frequently processed within several hours of placement, cancelation is not recommended. To prevent any miscommunication and to expedite the orders most efficiently, please discuss cancelation, refund, exchange or return options before placing the order, via the contact form above. It is also possible to schedule a video call to inspect the items before shipping in order to ensure the quality of the products. Each customer requests will be handled with utmost attention.